Delivery Information/Terms of Service

We work with a range of different courier services to make sure we get your gift parcel to the recipient arrives in great condition and within the quickest timeline possible. 

 

We always endeavour to fulfil your order the day it was ordered, we will always be in touch if we can't for some reason.
Unfortunately couriers cannot guarantee the exact time your gift will be delivered.
Sometimes orders can arrive sooner than expected or are held up in transit due to unforseen events.
  • Standard Delivery — North Island 2-4 business days
  • Standard Delivery — South Island 1-3 business days
  • Overnight Delivery — Nationwide (Orders placed prior to 3pm) 
  • 3 hour delivery — CHRISTCHURCH ONLY (Orders placed before 3pm) 
  • 1 hour delivery — CHRISTCHURCH ONLY (Orders placed before 3pm)

    Please be aware that on the odd occasion there are courier delays that are outside our control, and delivery may take an extra day or two.

    When you place your order, you will be sent a tracking link with the delivery details of your parcel, for your peace of mind.

    We advise ordering early during busy times such as Christmas and Mother’s/Fathers Day as courier deliveries take longer during these times.

    International delivery - We courier to Australia.  Untracked or Tracking options available at check out.  We are experiencing delays with the international courier system.  Please be allow for this.

    Rural Delivery - Deliveries to rural areas can take up to 3 days longer than standard delivery times. There is no weekend or overnight delivery service available for rural areas.

    Multiple orders with different addresses - Please place separate orders for multiple gifts, if they are being delivered to different addresses. Alternatively you can email us a list of names and addresses, thank you.  hello@croweandco.co.nz